Our first campaign for Blue Cross and Blue Shield of Alabama launches today. Hey hey! It’s their first new branding campaign in over twenty years, and to prepare for it, we studied closely how they’ve advertised most recently. Campaigns have focused on specific customer stories told through well produced, documentary-style television. For instance, spots have featured a middle-aged man whose daughter was diagnosed with cancer, a young man who contracted malaria while traveling abroad and the HR manager of a mid-sized company. The implicit audience take away: because these people have Blue Cross and Blue Shield of Alabama, they are able to be a father, to be adventurous and to be competitive, respectively.

Sound strategy. We just needed to execute against it in a fresh way. So we began the distillation process:  BCBS exists to help its customers live life to the fullest -> BCBS provides peace of mind that allows you to be whatever you need or want to be (a father, adventurous, competitive and so on) -> when your health is protected, you can focus on being you -> BE YOU.

Be You. This articulates the key consumer benefit BCBS delivers, but does so in a very open manner, such that anyone at any stage of life can identify and relate with the brand. And though the campaign utilizes traditional media (TV, print, newspaper, outdoor, radio), we’ve added digital and social media to the mix to allow a new kind of emphasis on storytelling. We want you to tell the stories.

First, have a look at a couple of thirty-second television spots for the campaign here and here.

We also produced a series of fifteen-second television spots with the message tailored to the programming in which the spot is placed; for example, we will have spots airing in Dancing with the Stars and American Idol that play off the content in those shows. And it’s football season in Alabama, so we absolutely had to produce a spot for the Crimson Tide and one for the Auburn Tigers.

Customer storytelling has been at the epicenter of BCBS’s advertising for many years, so we built a social sharing site that allows the public to share their own “Be” stories. The site is promoted on all of the traditional media (tagged with bcbsal.com/BEYOU) and through digital media placement on sites such as Facebook, Pandora, YouTube, Weather.com and al.com.

At the site, visitors can browse stories and/or share their own. The stories are rated, are searchable and can be shared via Twitter, Facebook or e-mail. Content is moderated and monitored for appropriateness.

The “Be You” campaign is unlike anything else in the healthcare insurance industry: in its tone, in its breadth and in its thoughtful utilization of digital media. Needless to say, we’re excited about the launch. Hope you like it. And be sure to share your story with us.

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We’d be complete jerks if we didn’t thank a few people who helped get this campaign birthed in a compressed period of time. First, our amazingly trusting clients at BCBS of Alabama. Just awesome. Second, our incredible production partners: Sam Crawford and Crossroads Films, Miller Mobley, Tim Vece and Jason Dettmer at Outback Editorial, Chris Bodie, Artifact Design, Struck/Axiom, New Uniform Design and Dennis Gould at Soundworks. Thank you.