This year, we’ve ramped up our interactive capabilities in a massive way and have some great product to show for it–as well as many lessons learned. Most importantly, there has been a solidification of process. Our agency now applies best-of-class interactive production practices–learned from partners all over the country. Our projects are run methodically (obsessively), with tightly defined scopes of work, production requirements documentation, timelines, approval checkpoints and deployment processes.

A lot of these systems are borrowed from the software industry because web sites really don’t have a finish line. Think about it. Software development is known for versioning. Your site is no different. Your “launch” is just a starting point, with improvements made along the way.

Recently in Advertising Age, Rick Webb of The Barbarian Group described this mindset perfectly:

What [the ad industry] should have been taking away all this time–and have increasingly begun to–are the concepts of the constant beta and agile development. Marketers need to abandon the time-limited campaign online and start to think of it as a constant application of a rigorous discipline.

In other words, quit tinkering with the site and launch. Test in real time. Use the web as a place to experiment. If something doesn’t work, adjust. There’s no reason you can’t move quickly. If stuff does work, move anyway. Throw social media into your interactive mix, and change becomes a must. Remember, the shelf-life of content on the web is very short.

If you want to get real results (increased brand awareness, affinity, sales) out of your site, you’ve got to keep working on it. It’s like riding a bike. You can only coast so long. To make progress you’ve got to pedal.